Client Support Offerings
GoingOn provides direct email and phone access to a highly capable and product-fluent Client Support team. They are available for normal support calls weekdays 6am-8pm PST, and 24/7 for emergencies. Depending on the level of urgency, you can expect an initial response within 1-2 hours of receipt of the issue. The Client Support team can handle a wide range of your needs, such as bug tracking, product troubleshooting, and training. They will provide initial system set-up assistance, product documentation, and ongoing web-based, recorded training sessions.
We will also assign you a dedicated Client Success Manager. This team member will work closely with you, ensuring that you have access to the GoingOn resources and personnel necessary to make your initial deployment a rousing success. Your Client Success Manager help you take advantage of exciting new functionality as we roll it out, and continue to support the growth of your network over the long term.
During autumn 2011, GoingOn will be extending its client support offerings to include a self-service GoingOn community that will house documentation, video tutorials, bug ticketing and tracking, and client discussion forums.